Righthand Media Privacy Policy

1. Introduction
This Privacy Statement explains how Righthand Media collects, uses, stores, and protects your personal data. We are committed to handling your data fairly, securely, and in accordance with UK data protection laws.

2. Who We Are
Righthand Media is a web hosting and domain service provider registered in the United Kingdom. Our servers are located in the United States.

3. What Information We Collect
We may collect the following personal data:
- Name
- Email address
- Phone number
- Billing address
- IP address
- Payment method details (processed securely by third parties)
- Website/domain information
- Support communication

4. How We Use Your Data
We use your data to:
- Provide our services
- Process payments
- Contact you for support or billing
- Comply with legal obligations
- Prevent fraud and abuse

5. Legal Basis for Processing
We process your data under the following legal grounds:
- Contract: To deliver the services you've purchased
- Legal Obligation: To comply with UK laws
- Legitimate Interests: To manage and improve our services
- Consent: Where we explicitly ask for and receive it (e.g. newsletters)

6. Where Your Data is Stored
Your data may be stored on servers located in the United States. We use appropriate safeguards, such as standard contractual clauses, to ensure your data is protected in line with UK data protection law.

7. Data Sharing
We do not sell your data. We may share it with:
- Payment processors (e.g. Stripe, PayPal)
- Domain registrars (to register domains in your name)
- Support tools or cloud providers
- Legal authorities if required by law

8. Data Retention
We keep your data only for as long as necessary:
- Account and billing records: 6 years (for legal compliance)
- Support tickets and logs: 12–24 months
- Inactive accounts: Removed after 12 months of inactivity (with notice)

9. Your Rights
Under UK GDPR, you have the right to:
- Access your data
- Correct inaccurate data
- Request deletion (where applicable)
- Object to certain types of processing
- Request data portability

To exercise any of these rights, contact: support@righthandmedia.co.uk

10. Cookies
Our website may use cookies to improve your experience. You can control cookies through your browser settings. See our separate Cookie Policy for details.

11. Data Security
We take security seriously and use encryption, access controls, and regular audits to protect your data.

12. Third-Party Links
Our website may contain links to other sites. We are not responsible for their privacy practices.

13. Changes to This Privacy Statement
We may update this statement as laws or practices change. We will notify users of significant updates by email or website notice.

14. Contact
If you have questions or concerns about this Privacy Statement, contact:

Email: support@righthandmedia.co.uk